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Recent Solutions
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user_999cd9
Renewing plans
My subscription is due for renewal. Last year I was told that I needed two separate plans, one for each camera (I have a ring doorbell and a stick up camera). My renewal quote is £99.98 for the two plans, but looking on available plans, it seems there is now a basic plan that would serve multiple ca
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•23-01-2025 05:43:13
user_63b669
Pay monthly
I choose to pay monthly when setting up my subscription at the end of the free trial. It now says my next payment will be yearly amount. How is this if I specifically picked may monthly
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•22-01-2025 09:18:46
user_320bbb
Access to recordings
I need to get access to a Web page that has this information in black and white to supply this for a ongoing dispute. My dad uninstalled the app on his phone and then reinstalled and the argument was that unijstalling it had tampered with the recordings which isn't true. I've googled it and I can
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•21-01-2025 07:05:56
Recent Discussions
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user_f241b4
Battery only spotlight camera connected to solar?
My outdoor spotlight camera which has only ever been powered by rechargeable batteries is recently showing as connected to solar in device health menu- this camera has never been connected to solar - product name has also changed to “spotlight cam solar” within the device health menu- can anybody he
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•24-01-2025 06:15:05
user_e8ef18
Security Flood lights
Ho do you adjust the sensitivity of the flood lights (as opposed to the cameras)? Mine keep going on and off constantly even though there is no obvious motion in the area. They are so bad that I have had to switch the lights permanently off - in reality this means they are worse than useless. I can
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•24-01-2025 02:40:32
user_039fe1
Camera poor connection
I have a stick up indoor camera, which is located in the same room as my router, it is constantly showing “Poor Connection”. As a test I moved it right next to the router and it then showed weak signal . All WiFi checks have been done and I’m using the latest Sky Max router. Have I got a duff camera
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•24-01-2025 12:08:11
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