Hi @user_9f8a55. Which Ring device do you have? You can find the specific device name on the Device Health screen in the Ring app.

Sorry, it has decided to turn on so it has an RSSI of 50 and says it’s online. But I cannot connect to live view, see preview or see anything it thinks it’s recorded. Says couldn’t connect to camera. Keeps updating too.

Solar - outside camera, says it needs to be recharged. But its solar and has been working for years.

any idea whats happening here? Solar - outside camera, says it needs to be recharged. But its solar and has been working for years.

Hi it’s a stick up cam battery (3rd gen) it won’t do a health check cause it thinks it’s not connected to WiFi even though it’s sitting on top of the modem. It doesn’t make any sounds when it’s turned on or the battery is changed in it. And it kills the battery from full to completely dead in a few

Hi @user_1dd311. When reconnecting your camera to wifi, you should be able to choose to use Movement or the Setup Button to reconnect. This will use your camera's motion detection to trigger setup mode. If you don't see this option, please share a screenshot of what you do see, and let me know which

Hi @user_e17d07. This Help Center page will give you information on managing Shared Users.

Can the Battery Video Doorbell Plus connect to the no drill mount?

Can the Battery Video Doorbell Plus connect to the no drill mount?

Hi @user_ca2f4f. You should receive a refund for what you have not used of your previous Plan.

Hi @user_17e317. The Basic plan only covers one Ring Doorbell or Security Camera. The Standard plan covers all devices at one location. You can find more information on each plan here.

Hi @user_689de9. In the Ring Community, we don't have access to your account details. I suggest logging in on Ring.com, and clicking the Plans tab. This is where you can manage your Ring Home Plan subscription. If you need further assistance, please follow up with our support team for further assist