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Justin_Ring

Hi @user_5f8865. You have tried all steps I would have recommended for an unresponsive Stick Up Cam. The next best step is to give our support team a call for further assistance.

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13-11-2024 08:40:57

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user_c7d8a6

I cant upgrade my plan
app-request

I’m on the middle plan but want to upgrade to the best plan the new one that started on 5th November but I can’t seem to find a way to do it!!?? Please help.

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13-11-2024 07:49:38

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user_e512d7

Excellent. All done. Thankyou.

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13-11-2024 06:59:20

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user_f23d49

Video did not record:(

After a “missed call” the video did not record for a very long over due reunion between my husband and I would really like to be able to retrieve that footage some how but can’t seem to get anyone on the phone to help with issue. Need a live agent :(

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13-11-2024 06:56:04

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user_7e5bbf

Hi, thank you for looking that up - yes, I figured it'd be unlikely that anything else would do. I found it on the US Amazon website but they won't deliver to UK. Same with US Ring website. Luckily I got hold of customer support on a live chat and Selima has ordered a full replacement unit FOC for m

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13-11-2024 06:45:18

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Stevven

Floodlight Cam Wired Plus Does Not Auto Light Up
hardwired-security-cameras

My Floodlight Cam Wired Plus will not light up when motion is detected during hours of darkness. Motions alerts and warnings are enabled and they work. The light can also be switched on manually. Can you provide a solution that will turn the camera light on when motion is detected during hours of da

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13-11-2024 06:35:22

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Justin_Ring

Hi @user_95805c. Try the following steps for your concern: - Reboot your Doorbell using the Ring app.   - Reboot your router.   - Verify your Doorbell has good signal strength.   If you have tried these steps and are still having the same concern, give our support team a call for fu

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13-11-2024 06:03:40

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user_7fd846

Wrong phone number
troubleshooting

I’m trying to log into my ring but the number the verification code is going to is wrong- what do I do?

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13-11-2024 05:57:48

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Justin_Ring

Hi @user_72c969. Promotional tones are not permanent. Once it has been removed, you will not be able to get it back.

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13-11-2024 05:57:29

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Justin_Ring

Hi @user_810b3c. Try rebooting your Camera using the Ring app to see if it helps. You also want to check your Cameras Light Settings to make sure you have enabled Motion activated Lights and also increase your Light Sensitivity. Let me know if this helps.

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13-11-2024 05:16:54