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user_501af2

2nd gen chime is not lighting up
chime

Hi!today i tried to set up the 2nd gen chime. i plugged it in first, the registration process started and after selecting the wifi network i accidentally stopped the process on the app. after that the chime did not blink green or blue even though i unplugged and plugged it in several times. i tried

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12-07-2024 04:44:32

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Justin_Ring

Hi @user_3c59f2. Yes, you can check your payment method for your Plan on Ring.com after logging into your account. You will find it by going to your Control Center and selecting Account Management.

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12-07-2024 04:26:56

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user_107ee1

Also - the Blue light is still flashing continuously after pressing the Reset button again!?

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12-07-2024 04:19:59

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user_107ee1

Blue light on Camera still flashing for about an hour after cancelling the Setup. What is it trying to say? Why won't it flash during the Setup?

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12-07-2024 04:09:02

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Caitlyn_Ring

The Video Doorbell 2 is different from the Video Doorbell (2nd Gen). The 2nd Gen has a built-in rechargeable battery, while the Video Doorbell 2 has a removable Quick Release Battery Pack. If you're looking for a model that has a removable battery instead of the built-in one, the Battery Doorbell Pl

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12-07-2024 04:04:40

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Caitlyn_Ring

Hi @user_3ba3ae. We have some information here on how to receive a verification code to log in. If your husband is still unable to log into his Ring account, please have him reach out to our support team for assistance.

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12-07-2024 03:32:36

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user_107ee1

Looking at the Ring Support suggestions:- Wi-Fi is OK with the Doorbell, which currently is further from the Wi-FI box than the Camera. Wi-Fi hasn't changed while starting with the Ring devices, and both worked fine for about a month. Just tried turning off the Wi-Fi and Modem boxes for 30 seconds.

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12-07-2024 02:45:38

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user_cb8670

Not recording!
troubleshooting
wireless-security-cameras

Even though I can see the whole drive on my phone, the camera does not show when people, cars, come onto the drive. It just shows when people go out of the house.

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12-07-2024 12:41:54

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user63814

Cellular Backup when unplugged, why?
troubleshooting

Due to the continued inability of Ring as a company to allow the owner of a Ring Base Station to adjust the volume of a sounding alarm, I have decided to move the Base Station to the loft in an attempt to quiet the unit during a false alarm. Unplugging the Base Station did send the expected notific

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12-07-2024 11:48:34

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user_d2087b

D Thomson

My original doorbell developed a fault and was replaced by Ring. I've to return my faulty doorbell and when I took this off my account last night, it automatically cancelled my subscription plan and refunded money to my account.  I contacted the helpline today & explained that I wanted the

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12-07-2024 09:11:44