Same position here. I am out two stick up cameras and I am unable to find solution yet.

Hi @Keeks. Are you the Owner of the Ring device, or a Shared User? Shared Users will not have as many options available in the Ring app. If you are the Owner, please share a screenshot of what you're seeing on the Ring app dashboard.

Ring second generation facia

I was wondering if I can change the facia on my second generation ring doorbell. It is one with the 2 torque screws in the bottom and is brown.

Hi @user_46b363. If you have verified there is power at the wires going to the Doorbell, and it is not powering on at all, the next best step is to give our support team a call for further asssitance.

Hi @Techem. If you have followed the basic procedures of ensuring that your Ring app and phone are up to date, removing VPNs, and verifying that there are no issues&

Hi @user_45ee19. The motion-activated lights on your Spotlight Cam Plus should only come on when it is dark enough outside. No Light Schedule is needed for this, as this is how the camera operates by default.

Hi @user_5f8f69. Thank you for sharing what the RSSI was listed as for each device, as this indicates how strong the signal is. Mesh networks can sometimes be tricky, unless you are able to control which device connects to which node in your network settings. For the new network, make sure the ports

Hi @user_981aea. Unfortunately, we do not have documentation on the exact size of the screws included with each device. Your best bet would probably be to take the mount to your local hardware store for assistance in finding an appropriate size screw.

Hi @user_0a4a53. Motion detection concerns are typically resolved by adjusting the settings, such as the Motion Zones and the Motion Sensitivity. If you haven't done so recently, try reviewing the Motion Zones and expanding them if needed. Keep in mind that motions farther out from the camera will b

Just checking to see if you've also done the whole reset to factory settings and added back to the account thing?