Recent Solutions
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Harpellipsis
Only opens via app if buzzer pressed first - Ring Intercom & Bell 801
Hi there Just installed the Ring Intercom. Conected to a Bell 801 intercom system using Wire set A. There is a buzzer outside for my flat outside the front and back doors. So there is a 2 door setup. Everything looks fine apart from one issue. I can only unlock the door if the buzzer is pressed from
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•23-04-2024 17:43:54
Suanem
Add Aparment doorbell
Hello dear community. I’m desperately trying to figure out with support how to add doorbell ringing notification at the apartment door. I have a Ritto 7630/x0, the doorbell at the main entrance, the intercom, and the door opening all work flawlessly. However, when someone rings the doorbell at my ap
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•07-04-2024 06:46:24
Briski
Videx 3123 and Ring intercom issue with door unlock
I have just purchased a ring intercom to connect to my videx 3123, I have connected the wires exactly to the instructions and unfortunately I cannot get the ring intercom to push a signal to open the door – it recognises when the door has been opened and also when the intercom buzzes, however it loo
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•03-03-2024 21:08:26
Recent Discussions
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user_6c85a2
Ring intercom offline
My ring intercom suddenly went offline earlier today. I have tried reconnecting but every time I get an error message saying “unable to join the network “Ring Setup f4””. I’ve followed troubleshooting so I have fully charged the battery and done a reset. It keeps flashing blue and red every time I
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•05-06-2025 20:34:36
user_01623e
Notification for other flats in my building
I have Intercom wired to my Entryphone-5901 using the wiring diagram provided by support. Everything works correctly for my flat - Ring notifies me, and the existing intercom buzzes. However when people press for other flats I also get notified, although the existing intercom does not buzz. Any s
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•30-05-2025 09:55:18
user_ddd559
broken intercom
Hi it's been almost 3 weeks now since we had a working intercom. I have had 9 emails from customer 'service' but they are yes/no answers so they don't really appply easily. 2 online chats were pretty useless. Email 7 said they would send an engineer but it must have been passed to someone else as em
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•27-05-2025 17:50:35
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