Recent Solutions
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user_2c26c0
Cancel plan
I've tried several times to cancel my plan but can't see the tabs suggested on the instructions on 'How to cancel your ring plan'. I've tried to phone but they keep hanging up on me. My plan renews on 16th April which I don't want it to automatically renew. Is there someone I can email or a UK numbe
55
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•27-03-2025 08:50:39
user_c94c25
Snapshot capture is not working
I am using the Ring Floodlight Cam Wired Plus(v3) with an active Ring subscription. In the app, Camera Settings > Device Settings > Snapshot Capture, I have turned it on and selected to capture every 1min. However, nothing is showing up in the Event History. I tried to turn the feature off and
15
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•1
•25-03-2025 09:54:58
user_f6033e
Spotlight Cam Plus Plug in
Does anyone know the cable length of the Spotlight Cam Plus Plug in model. I need to check this before purchase.
7
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•1
•25-03-2025 09:39:34
Recent Discussions
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user_a80013
Phantom Floodlights
1st gen flood light camera has recently started putting the lights on "randomly" (not triggered by an event or live view). It's as though one of the users is pressing the button in the app to trigger it and then just leaving it on indefinitely. I have tried looking in the app for an explanation o
4
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•1
•03-04-2025 09:55:49
user_60d233
Light not turning on when motion is detected
I have a Spotlight Cam Plus. Previously its light turned on when detecting motion. This has been a great deterrent for crime. However, the light no longer comes on. I can turn the light on remotely, so I know it works, but it only stays on for 30 seconds. I trouble-shot this with Ring support and we
7
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•02-04-2025 07:19:50
user_755b5f
Lost all ring recordings
Hi all, I have a 8 ring cameras around my property which all seem to be working correctly, I also pay for the home plan which includes up to 180 days video storage for all my devices. I have recently noticed that all my recordings from before March 2025 have disappeared, this is even the case when
8
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•01-04-2025 08:34:47
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