‎Ring Video Doorbell | Ring Community

I am installing the Hardwired Ring doorbell Pro 2. I only have one doorbell, but I am in a 2-story house, so I have 2 ringers for the front door. One upstairs and one downstairs. Which one do I install the Ring Pro Power Kit to? Is there a main and a secondary? Or do I connect it directly to the tra

•

19-06-2024 11:43:21

user_72c2ae

Accepted Solution

Ring Alerts Won't Stay On

app-settings

troubleshooting

ios

When I go to my mobile app, Ring Alerts is always toggled off. I toggle it on, but it goes right back off again. I have reinstalled the app, rebooted my phone, checked all notification permissions, etc.

•

19-06-2024 07:29:37

Recent Discussions

View All

user_32f472

Mechanical Chime Stopped Working after Pro Power Kit Install

hardwired-video-doorbell

app-settings

troubleshooting

I recently added a second location for Ring. As soon as I connected the Pro Power kit, the mechanical doorbell stopped working. (I tested with the old doorbell button prior to installing the Ring doorbell.) The pro power kit is wired exactly as my first, with one wire connected to the Transfo

•

22-06-2024 04:14:04

user_4eff55

Can't hear visitors but they can hear me

cs-support

Bluetooth not on,hard reset,soft reset and checked all phone settings. Allowed recording through ring and still I can not hear the people. In recordings I can hear myself. Have a galaxy note 20 ultra. Unit is not in direct light or weather. I am really disappointed with the unit.

•

22-06-2024 04:09:27

user_956091

Keep receiving emails reminding me to return device

about 1 1/2 months ago we were having difficulty connecting to our doorbell. Eventually we were able to connect and have had no problems since. Ring was going to send us a new device but I called and requested that they cancel the order- it had not yet shipped. Since then we keep receiving "URGENT"

•

22-06-2024 02:31:39