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user_43a5b4

Video Doorbell 3 showing 0% battery but fully charged

A few days ago I had an alert that the battery was running low and needed replacing. I have a solar panel charging it and this is the first time it has happened since fitting it. I changed the battery for a fully charged one and now it shows 0% battery. The doorbell continues to work fine and shows

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23-10-2024 01:56:35

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user_12bbda

I have a similar problem. I bought a Ring Power Adapter for my stick up cam solar 3rd gen . Doesn’t give me power. On my iPhone it says I’m on wired but my iPad says I’m using battery. So it just drains the battery overnight as it thinks it should be getting full power. Want to sent the adapter bac

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23-10-2024 12:04:17

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user_17c75c

Upgrading
troubleshooting

I recently paid full year of basic, I now want to upgrade to plus. It's going to charge me £8 month or £80 annual, but says nothing about getting a refund from my basic which I've only used for 2 months ? Will I get a automatic refund ?

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23-10-2024 10:34:17

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user_ef5bdb

I am having the same issue with my spotlight since changing my modem, it will not set back up. I have tried everything.

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23-10-2024 09:19:33

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user_a69e37

Disable Motion Detectors in "Disarmed" mode

I'm in the process of installing my new Ring alarm system and want to know if there's any way of disabling the motion detectors when the system is in "Disarmed" mode? I'm ok with contact sensors alerting me if one of the doors is opened, but I don't want the motion sensors alerting me every time som

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23-10-2024 07:55:24

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user_6cbb26

Mis luces se activan en la floodlight cam pro
hardwired-security-cameras
troubleshooting
cs-support

Las luces de la floodlight cam pro se activan constantemente, a pesar de no haber nadie, al haberlas puesto al mínimo de sensibilidad, al haber limitado la xona de movimiento, al haber puesto mínimo de sensibilidad… porfavor ayuda de que debo hacer.

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23-10-2024 05:26:18

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user_51ee38

Night time offline
hardwired-video-doorbell
app-settings
wireless-security-cameras

Every night my all my ring devices say they are offline with no WiFi connection but they are all fine in the day. Anyone got a clue as to why??

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23-10-2024 02:38:53

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BruceZ

Gen 1 Doorbell Offline
battery-video-doorbell

I have a video doorbell, Gen. 1. The Ring app indicates it’s offline, but nothing I’ve tried has helped: the network connection seems fine, and despite replacing the battery, and charging for at least 12 hours, pressing the orange button, etc., there’s still nothing happening except the light flashe

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23-10-2024 12:43:10

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user_514fba

Please!! Much needed. I’m about to go back to Abode for this sole reason.  I need the alarm to arm when all phones leave the house. 

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22-10-2024 11:53:52

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user_514fba

Abode does it with no problem and the feature works great. They address all your concerns mentioned.

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22-10-2024 11:52:38