Hi @user_f6325a. I recommend reaching out to our support team for further assistance with login issues.

Ability to download all events from Base Station

Need the ability to download event history for the Base Station. Allow the ability to download event history for all devices (more than just date filters, eg. Event Type). This is not about videos from Ring Doorbells or Cameras.

Three year old 2nd gen not charging

I bought a 2nd gen doorbell camera three years ago that I forgot about and never used. I tried charging it, and for 20 hours it showed the blue ring flashing in places around the circle. It never came to a full blue ring. Today I unplugged it and tried to connect it to the app, but that was not succ

You can gain this functionality by purchasing the lowest priced security system at around $199.00. It's obviously extremely easy for them to add this functionality to their cameras as well, but they haven't.  They probably feel it would hurt sales of their basic security system, which I purcha

You can gain this functionality by purchasing the lowest priced security system at around $199.00. It's obviously extremely easy for them to add this functionality to their cameras as well, but they haven't.  They probably feel it would hurt sales of their basic security system, which I purcha

Hi @user_52b7dd. No, we do not have this available.

Wifi wall switches

Hi, newbie. Could not find this topic previously covered. Moved into new house with horrible location of kitchen wall switches. Big kitchen, some lights are controlled over there, some over there, others here. I want to make them voice responsive with Alexa and Ring. I would like to replace the stan

Unlink Chime from doorbell

I originally purchased a doorbell with chime. Since then, I’ve upgraded my doorbell. When I try to reinstall chime, and scan the code it recognizes it as a doorbell. How can I unlink it from the previous doorbell so it will work with the new?

Hi neighbors. We also have this Help Center page with other steps you can try for issues with notifications on Android and this page for iOS. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

Getting a replacement with warranty

My ring stick up camera stopped working. I thought it was the battery and got another battery for it but it turns out it’s the camera. How do I get a replacement since it’s still under the one year warranty?