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Recent Solutions

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user_190140

Accepted Solution

Cant delete old video doorbell

troubleshooting

I am not able to delete the already deactivated video doorbell device from my app. I have read instructions about going to the device settings of the old device to delete it, but the "device settings"-menu isn't even visible when the device is already deactivated.

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09-07-2025 05:41:07

user_29aab4

Accepted Solution

Factory Reset footage

hardwired-video-doorbell

troubleshooting

I purchased a house that had a ring on it. I never activated it, but the previous owner told me he factory reset it. Today I believe i left something valuable on top of my car before driving off. I read online that even after factory resets, the ring continues to record. I activated the ring and cr

151

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07-06-2025 17:41:46

user_29e803

Accepted Solution

Recording

battery-video-doorbell

Hello, I don’t want to film my neighborhood or anything at all but only when someone rings the doorbell to see who it is. I don’t feel comfortable seeing my neighbors doing their stuff nor hearing their conversations. I’ve turned off Motion Detection and Alerts. Does that mean it turned off recordi

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04-06-2025 19:47:23

Recent Discussions

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user_f5e02e

My phone doesn't recognize the Ring, no sound from doorbell, no video, no nothing

negative-feedback

troubleshooting

hardwired-battery-video-doorbell

Our Ring Doorbell Pro is about a year old. My phone does not recognize the door bell anymore. There is no video, and no chime when someone pushes the doorbell. It is a paperweight hanging on our home. Yes, it is hardwired in, which was done by a smart home company. I can open up the Ring app no pro

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15-07-2025 17:40:22

user_4ccdfb

Remove old doorbell chime

hardwired-video-doorbell

chime

wiring

Hi, I’ve read several posts about removing existing doorbell chime but still not 100% sure what to do. I’ve installed the Ring wired doorbell and it works great. I used the bypass cable in the old chime and have notifications coming through on our Echo. We want to completely remove the old chime. Ho

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13-07-2025 20:52:05

user_bf3c9e