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user_bb5560
Misleading claim
When I click on MyPlans it says up to 180 days of storage but when I go in the control center it says 60 days and I cannot select any time longer. This is fraud!
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•29-05-2025 02:52:13
user_8f98de
180 days of videos not saved
When i purchased plans i was under the impression (it’s listed under my account info) that i had 180 days of storage for videos recorded that would be saved & was just told by your rep that i had to go in & physically change it from 60 days to 180 days which is unacceptable. I paid for 180 days of s
83
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•27-05-2025 02:11:46
user10316
Reduced motion detection
I too have today discovered the reduced motion detection area coverage on my stick-up Ring Cams, and note from this community that no explanation is forthcoming from the company. The whole situation is unacceptable, and forces me to look for a new and recommended provider's camera system.
85
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•26-05-2025 02:05:00
Recent Discussions
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user_46e78a
Why my ring base station 2nd can not pairing?
I bought this device half year ago. But up to now I still can not figure out anyway to connect it success. This is amazing, First,When I charge it the center blue light never on. I thought it is my wifi problem. So I go to check my wifi type is 2.4G or 5.0G. Because I saw someone online say this dev
4
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•04-06-2025 07:50:22
user_29e803
Recording
Hello, I don’t want to film my neighborhood or anything at all but only when someone rings the doorbell to see who it is. I don’t feel comfortable seeing my neighbors doing their stuff nor hearing their conversations. I’ve turned off Motion Detection and Alerts. Does that mean it turned off recordi
3
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•04-06-2025 07:47:23
user80560
Fuzzy picture
My ring pro doorbell as over time getting a fuzzy picture, not sharp as it used to be, when i look at the front panel it has a discolouration almost like a purple colour, thought it needed cleaning but no difference,doorbell is approximately 5 years old.
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•04-06-2025 03:43:47
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