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Recent Solutions

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user_b685eb

Accepted Solution

Update doorbell on basic plan

troubleshooting

cs-support

I have the basic plan and have purchased a new doorbells. I moved my old doorbell to the back so it is still in use, once the trail is over for the new doorbell I want to cover it instead of the old bell on the basic plan, but don’t see an option to remove the old and add the new.

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26-10-2024 01:58:26

user_eca50f

Ring door security

troubleshooting

Can I direct debit my account with ring

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1

24-10-2024 12:22:47

user_837bcb

Billing

cs-support

How do I change from yearly billing to monthly? I have the basic plan that I want to keep. Do I need to cancel then re start my subscription

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18-10-2024 12:37:43

Recent Discussions

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user_1d8179

Ring Subscription Country Availability

Hi, I'm interested in buying Ring cameras & alarm system. Ring doesn't ship directly to my country (Romania) but I can buy them from Amazon. Before I buy, I would like to know if the Ring Home subscriptions are limited only to countries they ship to or if I can subscribe form Romania as well.

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07-11-2024 02:39:13

user_37010d

10% discount not applied on eligible product ProtectSubscriber

cs-support

I have attached evidence that the product I bought on 13-Oct-2024 was Eligible for 10% discount but 10% discount was not applied to my order for the same product. I raised a complaint with your customer service the same day and was told someone would look into it but no response from Ring Customer

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06-11-2024 01:14:08

user_38a11b

keep getting message 'want to resume premium features for your cameras?' in ring app.

troubleshooting

Hi, I have a Ring Home standard plan. Everytime I login to the Ring app on my phone I get the following message 'want to resume premium features for your cameras? Learn about Ring Home.'... I'm not using any premium features I am aware of. How can I get rid of this message? or check what premium fea

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06-11-2024 11:38:01