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Recent Solutions

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user_1ee3c6

Accepted Solution

Home Basic

I have a Home Basic account for my one Ring Door Bell, I just re-newed my annual subscription in May. I have now added a stick up camera to the system, I believe the Home Standard will allow this camera to be recorded when activated. The up grade option is £79.99, am I required to pay this having j

39

2

0

1

06-06-2025 14:27:19

user_73052d

Two cameras

troubleshooting

hardwired-battery-video-doorbell

I have two cameras at different locations, can I view videos on one subscription or do I have have separate one for each camera

27

2

0

1

31-05-2025 12:33:02

user_cc377d

Subscription

hardwired-security-cameras

I have a camera at my front door and one on the back porch. Do I need a subscription for each individual camera or does one plan cover both cameras?

91

3

0

1

17-05-2025 06:14:13

Recent Discussions

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user_5372a4

Transfer a basic subscription

ring-protect-plans

Hi. I had my device replaced due to a faulty battery. I have a home basic subscription and have found out that I’m not allowed to trasfer this subscription to my new device. The old one was bought in April 2024 and when I tried to charge the battery this week it didn’t charge at all. I went back to

3

1

0

0

16-06-2025 19:33:37

g0rsq

your card does not support this kind of purchase

account-settings

ring-protect-plans

I have been subscribing to ring standard plan for several years.This month my payment has stopped going throughWhen i try to make a payment i get"your card does not support this kind of purchase"What has happened?My card is fine

14

2

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1

13-06-2025 00:03:04

user_cdaf2c

I was charged 49.99gbp and no subscription

wireless-security-cameras

I want to complain as I was charged 2 months ago 49.99 and now it is showing I have no subscription. I was about to pay for the subscription again but luckily I checked my statement. Seems like you're trying to con me with another charge, and now you're removed any access to my ring camera. Not sure

6

3

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1

11-06-2025 03:48:59