My door bell has a solid blue light (not blinking or doing anything else) when charging. it has been on the charger for greater than 24 hours. I tried pressing the doorbell button, nothing happned. I tried pressing the orange button, nothing happned. I took it off the charger, nothing. The app says it is at 4% battery and has not changed in the 24 hours of charging. The app also says that it is not connected to the WiFi. Can someone shed some light and give me a hand?
Hi @Kastens! The blue light on your Video Doorbell should only show when answering an event, or engaging in a live event, in the Ring app. Another reason a blue light might be noticed is when you are reconnecting to the network, or during connection step when setting up your Doorbell. Check out our Community post about RSSI to see if this might have led to falling offline.
Good call on charging the battery fully. Try also resetting the Ring device by holding the setup button for 20 seconds. Once completed, attempt a new setup in the Ring app. Feel free to let us know how this goes!
Any resolution? Mine is doing the same thing! Solid blue light when charging. It appears to pick up motion, but will not connect to wi-fi. If I unplug, solid blue light remains. Orange button does nothing. If I press and hold orange button for 20 seconds blue light goes off after about 10 seconds and comes on when I release the orange button. Same thing when pressing/press and hold the doorbell button. Mine is also about 1.5-2 years old.
Hi @ahill0002! It looks like you’ve completed all the necessary steps to resolve this. If recharging or resetting your Video Doorbell did not help, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.