Ring Video Doorbell
Solar panel not charging my doorbell
I have a new solar charger for my Video Doorbell 1 but it is not charging the battery. It also does not recognise that have a sloar charger connected in the ring app. Can anyone help?
9181 •
0 •
16 •
29-03-2020 02:21:44
Responses (8)
- S
Did you ever figure this out, because I have the same issue...solar charger has never worked that I'm aware of but I definitely get morning sunlight. Ring "support" is useless online because it's all automated and only gives you "FAQ" responses, not indivual help.
•2
20-04-2020 04:40:08
TContact the help team. Although I had a Ring1, it was the wrong version to work with the charger. They replaced it free of charge and now working perfectly
•0
25-05-2020 06:48:04
- I
Same problem here. Solar charger does not charge doorbell at all and the battery dies even faster now. Complete waste of money.
•1
25-05-2020 05:48:13
•
- G
I purchased the solar charger for ring ring video doorbell 1 and it does not charge unit. What do I do with solar panel?
•0
25-07-2020 03:08:12
•
- R
Same problem..two times. Bought solar charger for our Doorbell 1. After 2 weeks, Doorbell was down to 27%. Called Ring support, spent an hour on the phone. They couldn't figure it out. Sent me a replacement. I installed the replacement solar charger. Now after a month, my doorbell is below 25% battery. It's barely charging. My front door faces south and gets full sun from about 10am until sunset. It should be fully charged all the time! This is frustrating!
•0
07-09-2020 03:35:51
•
- U
I have the same issue as the previous poster. I have a generation 1 ring in full sun so I bought the solar charger but it doesn't seem to charge. It also does not seem to see it when I log in.
•0
11-09-2020 09:23:49
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
tmandell
I have the same issue, and have had it for several months. Bought the Ring 1 in early December, the charger at the end of December. No response from anyone who knows anything. My charger gets full sun in the morning. I also am not able to see the solar charger connected to my Ring App. My battery level is back down to 39% so I guess I will have to take it off and recharge it inside. So frustrating.
2
10-04-2020 02:26:42
•