I get "Want to switch it to Wired Mode?" notification every few minutes
I have started to get a “is now plugged in. Want to switch it to Wired Mode?” notification from a stick cam every few minutes. It is connected to a solar panel.
( guess the solar panel is just old and only gives power intermittently. It still charges, so would like to keep it and just get rid of the notifications )
Is there a way to stop these notifications?
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17-02-2024 05:55:13
Responses (11)
Hi @user77427. Check that your Ring app is fully updated, then perform a reboot on your Stick Up Cam using the reboot option on the Device Health page. If this issue persists after trying these steps, can you please share a screenshot of the notification and of the Device Health page showing the power status?
This is happening to me too! I am CONSTANTLY getting alerts on my lock screen asking me if I want to switch to wired mode (every time the sun comes across the solar panel probably). Just since I logged in to ask this question, three more notifications. It never stops, I don’t know how to turn this off. Do I really have to turn off ALL my ring notifications to get these to stop? Are my only options to keep clearing this message of Ring “offering” me to switch modes (which, BTW, …wired mode is not supposed to be used with solar, so even if I obliged the request I’d be doing it wrong…sigh) -OR- just wave the white flag and turn off all notifications, which means I’ll miss everything, including people ringing my doorbell?
Hi @user78721. If you have tried the steps mentioned by Caitlyn and are still having the same concern, please post a screenshot of your Camera’s power status in your Device Health. Also, are you using a third-party solar panel or a Ring Solar Panel, and what model Camera do you have?
I'm experiencing this issue as well, but I suspect it may be due to my solar panel, because I notice that it shows the charging symbol and then it doesn't. However, the battery remains at XXXX%. I'm using a ring solar panel.
Hi @user_2185e6. Unfortunately I'm not able to see the pictures you shared. We have recently gone through some site updates, and we're still smoothing everything out.
For this concern, I'd recommend following up with our support team, so they can gather any necessary details to investigate. At your convenience, please reach out at one of the numbers here, or on Facebook @Ring by sending private message.
This has been happening to me too.
I keep receiving the following Ring Notification several times a week for many weeks…….
“Side is now plugged in. Want to switch it to Wired Mode?”
“Side” is the name of my Ring Battery Stick-Up Cam which is connected to a Ring Solar Panel
The Ring Device is a Stick Up Cam Battery (3rd Generation)
The Ring App is fully updated
As far as I know I do not want to change any setting, but how do I stop this notification?
Please help, it is so annoying and obviously affects many of your subscribers/clients.
Tom_Ring
Hi Neighbors. I’ve shared this with our team and they’d like to take a closer look at this. Please send us a private message on Facebook or Twitter @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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19-03-2024 02:05:21
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