The Ring App has a Temporary Connection Issue - Still!

Question

I continue to get 'The Ring App has a Temporary Connection Issue. We hope to resolve this issue soon. Please try again later' error message when I open the app, along with 'We couldn't load your Ring Dashboard' error displayed at the top of the home screen.  But, when I go into my Front Door camera everything seems to be working fine, showing the Live view and all.  Would just like for the annoying error messages to go away.  I've tried the reinstall option.  This has been going on for awhile now and many seem to experience the same thing.  When can we expect this to be fixed?

Chelsea_Ring · Answer

Hi @NVricochet3006. Could you take a screenshot of what your app looks like when you have this error message pop up? When you go into the app, are you on wifi or data? When you close out of the app and then reload it back up, do you have the same error message? Does this look different when on mobile data only instead of wifi? I notice this pop up sometimes (if we are seeing the same one which I wanted to verify with a screenshot) when I load my app for the first time in awhile, while connected to wifi on my phone or in a poor signal area for data, because the app is still loading and thinks I have a poor connection, but it's just the app still loading and making sure my connection is good, even though it's slow.

Sumang · Answer

Getting the same message on my app and same issue as reported on the original post. Camera works fine but dashboard never loads. Sometimes shows this message and sometimes complains about internet connection issues.