Ring Security Cameras
Recent Solutions
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user_e0b703
Motion zone snapshot not updating
I just purchased two spotlight cam plus's with solar and installed them. Initial setup went smoothly and the camera itself seems to work for the basics. But when I was fine tuning the motion zones, the snapshot to do so will not update to the current camera view. The snapshot is only showing a cropp
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•03-09-2024 06:09:24
user_6c0098
Can a USB C plug connected to a wall outlet power a Spotlight Cam?
I have a wire that goes from an outlet in my garage to a camera outside (previously a blink camera). I want to replace it with a spotlight cam. It is a USB C male connector. Can a Floodlight or spotlight can be fully powered by a USB C connector?
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•01-09-2024 06:06:59
user_a52051
Camera detects motion but live view says dead battery
my ring stick up camera was no longer alerting me . I tried live view and device health and it said dead battery. I purchased a new battery and fully charged it, reset the camera removed the camera and reinstalled and it still says the battery is dead. Does this mean the camera is bad or is there a
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•30-08-2024 02:45:33
Recent Discussions
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user_861ad2
Camera Offline Alert
With all the different alerts and safe guards your company has in place why do I not receive a notification when one of my camera’s is offline? (WiFi or Power related) This as a banner alert would be great. Thanks and have a great one!
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•07-09-2024 10:33:23
user_169ae0
Spotlight cam: “Battery” or “wired” mode when using solar panel
Upon connecting the spotlight cam to a solar panel, the app will tell you to change to “wired” mode. But after reading customer complaints; the wired mode won’t charge the battery. Is this correct? Why is the app then still telling customers to change to wired mode? Is this incorrect information the
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•07-09-2024 08:30:12
user_c19780
Two Batteries Not Showing Up In App
I bought and fully changed two new batteries for my spotlight camera. The app only detects one battery. I have tried all the "fixes" and tried to speak to customer service but waited quite a long time after verifying my identity/account and supposedly being routed to "priority queue". After reading
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•07-09-2024 06:07:08
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