Responses (9)

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  Chelsea_Ring

  Hi @trelidi. Could you please reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)? They can check into the device's battery levels to ensure that it is showing connected and also walk you through any re-wiring you may need to do to make sure the Doorbell is registering that it's charging! Please feel free to come back to this thread and follow up, letting us know how it goes. :)

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  30-03-2020 07:45:33

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  trelidi

  After a number of calls with the help centre to try and sort this out, it was discovered I had the wrong version of bell for the charger to work with it. A replacement was sent to me and now it works perfectly. Took a little while to get there but very pleased with the outcome

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  25-05-2020 06:46:29

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  tmandell

  I have the same issue, spent an hour on the phone with a Ring rep on April 10th, took a picture of the ring charger, sent it to her. She promised to send me a replacement. Guess what, 2 months and several emails later and I still have not received the replacement. They don't care at all. Waste of good $. My app doesn't even recognize that I HAVE a solar charger! Guess I'll just have to keep recharging my doorbell inside unless anyone has a better idea.

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  13-06-2020 09:46:21

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  Chelsea_Ring

  Hey @tmandell. If you were previously promised a replacement and never received it, I recommend reaching out to our support team again. They can send one out to you, as it's possible the old one got lost in the mail or the order may have been missed. Please note too that the reason you may have not received follow up via email is because we have had email support disconnected since we had restrictions in our staffing due to COVID-19. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. They will be able to follow up with your properly here, and feel to let us know how this goes! :)

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  15-06-2020 11:20:36

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  Marigold

  I do not follow. On the ring website, there is only 1 solar charger for the Ring 1 doorbell. How do you know if you have the correct Ring 1 version? My doorbell appeared to recognize the charger but it is not charging at all. Plenty of Sun so that isnnot the Issue. My battery drained to nothing now and the doorbell is offline. Frustrating.

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  03-09-2020 10:55:47

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  tmandell

  I have the same issue, and have had it for several months. Bought the Ring 1 in early December, the charger at the end of December. No response from anyone who knows anything. My charger gets full sun in the morning. I also am not able to see the solar charger connected to my Ring App. My battery level is back down to 39% so I guess I will have to take it off and recharge it inside. So frustrating.

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  10-04-2020 02:26:42

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  S

  stnick

  Did you ever figure this out, because I have the same issue...solar charger has never worked that I'm aware of but I definitely get morning sunlight. Ring "support" is useless online because it's all automated and only gives you "FAQ" responses, not indivual help.

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  20-04-2020 04:40:08

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  trelidi

  Contact the help team. Although I had a Ring1, it was the wrong version to work with the charger. They replaced it free of charge and now working perfectly

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  25-05-2020 06:48:04

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  Dina1

  My ring isn’t charging either with the solar panel

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  13-10-2020 09:23:25

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  iheartmick

  Same problem here. Solar charger does not charge doorbell at all and the battery dies even faster now. Complete waste of money.

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  25-05-2020 05:48:13

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• G

  garelnat1

  I purchased the solar charger for ring ring video doorbell 1 and it does not charge unit. What do I do with solar panel?

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  25-07-2020 03:08:12

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• R

  RichLori14

  Same problem..two times. Bought solar charger for our Doorbell 1. After 2 weeks, Doorbell was down to 27%. Called Ring support, spent an hour on the phone. They couldn't figure it out. Sent me a replacement. I installed the replacement solar charger. Now after a month, my doorbell is below 25% battery. It's barely charging. My front door faces south and gets full sun from about 10am until sunset. It should be fully charged all the time! This is frustrating!

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  07-09-2020 03:35:51

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