Responses (22)

• T

  Tom_Ring

  Accepted Solution

  Hi Neighbors. I’ve shared this with our team and they’d like to take a closer look at this. Please send us a private message on Facebook or Twitter @Ring or give our support team a call at one of the numbers available here. 

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  19-03-2024 02:05:21

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  user_3ab75c

  Just about every 5 minutes I get an alert.

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  02-07-2024 01:07:19

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  user_21edea

  A couple of our 12 cameras are now doing this. One is new and one has been around for a while; one is a stick up one is a spotlight camera. The notifications are now happening every 15 minutes constantly. Is there a fix? Rebooting and updating has not effect.

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  18-03-2025 06:54:17

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  user_017a4b

  So all these people are having the same issue for a year and still NOBODY has been given an answer about why it's happening or how to stop notifications? But you want us each individually to contact you. No. WHAT IS GOING ON?!

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  21-03-2025 10:34:35

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  user_09ae95

  Post an answer here, I’m now getting this message. What is the answer?

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  07-04-2025 05:23:33

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  user_09ae95

  Post an answer here, I’m now getting this message. What is the answer?

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  07-04-2025 05:23:34

• C

  Caitlyn_Ring

  Hi @user77427. Check that your Ring app is fully updated, then perform a reboot on your Stick Up Cam using the reboot option on the Device Health page. If this issue persists after trying these steps, can you please share a screenshot of the notification and of the Device Health page showing the power status?

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  19-02-2024 08:19:06

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  user78721

  This is happening to me too! I am CONSTANTLY getting alerts on my lock screen asking me if I want to switch to wired mode (every time the sun comes across the solar panel probably). Just since I logged in to ask this question, three more notifications. It never stops, I don’t know how to turn this off. Do I really have to turn off ALL my ring notifications to get these to stop? Are my only options to keep clearing this message of Ring “offering” me to switch modes (which, BTW, …wired mode is not supposed to be used with solar, so even if I obliged the request I’d be doing it wrong…sigh) -OR- just wave the white flag and turn off all notifications, which means I’ll miss everything, including people ringing my doorbell?

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  10-03-2024 05:29:01

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• J

  Justin_Ring

  Hi @user78721. If you have tried the steps mentioned by Caitlyn and are still having the same concern, please post a screenshot of your Camera’s power status in your Device Health. Also, are you using a third-party solar panel or a Ring Solar Panel, and what model Camera do you have?

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  11-03-2024 05:47:11

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  user_2185e6

  I'm experiencing this issue as well, but I suspect it may be due to my solar panel, because I notice that it shows the charging symbol and then it doesn't. However, the battery remains at XXXX%. I'm using a ring solar panel.

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  15-06-2024 08:22:27

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  Caitlyn_Ring

  Hi @user_2185e6. Unfortunately I'm not able to see the pictures you shared. We have recently gone through some site updates, and we're still smoothing everything out. For this concern, I'd recommend following up with our support team, so they can gather any necessary details to investigate. At your convenience, please reach out at one of the numbers here, or on Facebook @Ring by sending private message. 

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  18-06-2024 06:05:24

• J

  Jeak

  This has been happening to me too. I keep receiving the following Ring Notification several times a week for many weeks……. “Side is now plugged in. Want to switch it to Wired Mode?” “Side” is the name of my Ring Battery Stick-Up Cam which is connected to a Ring Solar Panel The Ring Device is a Stick Up Cam Battery (3rd Generation) The Ring App is fully updated As far as I know I do not want to change any setting, but how do I stop this notification? Please help, it is so annoying and obviously affects many of your subscribers/clients.

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  18-03-2024 12:16:48

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  user_56da2a

  I have also updated app and rebooted camera. This annoying notification started last week and having checked notification settings, I am averaging 50+ notifications per day. Not sure why the instructions are to either post an image of the message which should be universal or known, or to phone support and take an hour to get nowhere! It is a widespread issue that should be well known now. Either post a fix here or own up that you can't fix it, or that you want to blame a third party solar panel provider for a panel that has worked flawlessly for 2 years and achieves 85% charge even on gloomier days. I have turned off notifications for now and will only turn back on when I am away from home overnight.  Less of an issue as well for me given our house is for sale and I have decided not to.invest in Ring for my new house!

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  30-07-2024 03:16:27

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  user_56da2a

  I have also updated app and rebooted camera. This annoying notification started last week and having checked notification settings, I am averaging 50+ notifications per day. Not sure why the instructions are to either post an image of the message which should be universal or known, or to phone support and take an hour to get nowhere! It is a widespread issue that should be well known now. Either post a fix here or own up that you can't fix it, or that you want to blame a third party solar panel provider for a panel that has worked flawlessly for 2 years and achieves 85% charge even on gloomier days. I have turned off notifications for now and will only turn back on when I am away from home overnight.  Less of an issue as well for me given our house is for sale and I have decided not to.invest in Ring for my new house!

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  30-07-2024 03:16:28