Solid Blue light on doorbell
My door bell has a solid blue light (not blinking or doing anything else) when charging. it has been on the charger for greater than 24 hours. I tried pressing the doorbell button, nothing happned. I tried pressing the orange button, nothing happned. I took it off the charger, nothing. The app says it is at 4% battery and has not changed in the 24 hours of charging. The app also says that it is not connected to the WiFi. Can someone shed some light and give me a hand?
35026 •
4 •
9 •
31-05-2020 10:54:14
Responses (8)
- T
Mine doing the same, solid Blue. wont connect, wont reset. even after unplugging it from power supply and then reconnecting it, it just stays blue. holding the orange button in for 20 sec also does nothing.
•3
28-11-2022 01:01:14
•
- J
Hi @tammybraatz. I have responded to your [post](https://community.ring.com/t/ring-doorbell-wired-solid-blue-light/169654) regarding this concern.
•0
29-11-2022 05:23:30
•
UI’ve tried resetting and disconnecting from the power supply then reconnecting but no joy. Any other suggestions?
•0
17-09-2024 12:24:21
CHi @user_934887. This is an older thread, with some troubleshooting steps shared in previous moderator replies. I'd recommend creating your own post in the appropriate category with a few details about what your concern is. Make sure to include which Ring device you have.
•0
25-09-2024 03:40:51
- U
So what was the fix and or update all in seeing is replies with no answer
•3
15-12-2022 02:33:50
•
- K
Had mine for Christmas along with an Alexa show. I set it all up on my Kitchen desk and all seemed to work ok for days. This evening I was demonstrating it to my wife so we can get the commands agreed and because of audio feedback, I sent her in the conservatory with it. From that point on, it all started playing up with commands failing and the ring door bell becoming non responsive with a solid blue light staying on. A quick look at this thread lead me to the wifi issue. I moved the door bell back into the kitchen and after a minute or so the blue light went off and normal service was resumed. Following a few more tests, it seems that by moving it into the conservatory (at the back of the house) it was just too far from the wifi router (at the front of the house) and it basically lost its wifi connection resulting in a solid blue light while it searched for the connection. Luckily my router is just inside my front door so this will not be an issue for me in the future but it could be a factor in the solid blue light for someone else. Possibly when searching for the internet it may not allow charging for some reason, just a thought as its all still a learning curve for me at the moment.
•2
27-12-2022 07:38:23
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
ahill0002
Any resolution? Mine is doing the same thing! Solid blue light when charging. It appears to pick up motion, but will not connect to wi-fi. If I unplug, solid blue light remains. Orange button does nothing. If I press and hold orange button for 20 seconds blue light goes off after about 10 seconds and comes on when I release the orange button. Same thing when pressing/press and hold the doorbell button. Mine is also about 1.5-2 years old.
0
18-11-2020 05:04:09
•