Responses (8)

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tmandell

I have the same issue, and have had it for several months. Bought the Ring 1 in early December, the charger at the end of December. No response from anyone who knows anything. My charger gets full sun in the morning. I also am not able to see the solar charger connected to my Ring App. My battery level is back down to 39% so I guess I will have to take it off and recharge it inside. So frustrating.

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10-04-2020 14:26:42

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stnick

Did you ever figure this out, because I have the same issue...solar charger has never worked that I'm aware of but I definitely get morning sunlight. Ring "support" is useless online because it's all automated and only gives you "FAQ" responses, not indivual help.

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20-04-2020 16:40:08

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trelidi

Contact the help team. Although I had a Ring1, it was the wrong version to work with the charger. They replaced it free of charge and now working perfectly

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25-05-2020 18:48:04

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Dina1

My ring isn’t charging either with the solar panel

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13-10-2020 21:23:25

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iheartmick
Same problem here. Solar charger does not charge doorbell at all and the battery dies even faster now. Complete waste of money.
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25-05-2020 17:48:13
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G
garelnat1
I purchased the solar charger for ring ring video doorbell 1 and it does not charge unit. What do I do with solar panel?
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25-07-2020 15:08:12
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RichLori14
Same problem..two times. Bought solar charger for our Doorbell 1. After 2 weeks, Doorbell was down to 27%. Called Ring support, spent an hour on the phone. They couldn't figure it out. Sent me a replacement. I installed the replacement solar charger. Now after a month, my doorbell is below 25% battery. It's barely charging. My front door faces south and gets full sun from about 10am until sunset. It should be fully charged all the time! This is frustrating!
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07-09-2020 03:35:51
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Upsetringuser
I have the same issue as the previous poster. I have a generation 1 ring in full sun so I bought the solar charger but it doesn't seem to charge. It also does not seem to see it when I log in.
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11-09-2020 21:23:49
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