‎Z-wave extender not connecting

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G

Gmpaixao

User Solution

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Z-wave extender not connecting

alarm

troubleshooting

range-extender

I follow all troubleshooting steps, tried to rest the extender (2nd generation) and it is not connecting to the base, and all other devices: sensors and keypad.

What should I do to restore all devices? Where can I found a way to chat with the support?

Thanks

2976 •

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14-09-2021 10:01:26

Responses (3)

T

Tom_Ring

Hi @Gmpaixao. You may need to factory reset your Range Extender. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360039905951) will share information on how to accomplish this. Once you've completed the factory reset, you can add it back to the Base Station. I hope this helped!

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16-09-2021 04:34:33

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AA

Ab.aj.allen

Ring z-wave extender will not connect and won’t factory reset.

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28-01-2024 02:22:32

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C

Caitlyn_Ring

Hi @Ab.aj.allen. If your Range Extender is plugged into a working power outlet and is not responding to a factory reset, please reach out to our support team at one of the numbers available here for further assistance. Make sure you’re requesting to speak with the Ring Alarm team specifically.

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30-01-2024 09:35:56

S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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29-02-2024 09:36:46

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