Your support is terrible

My doorbell chime is humming like it’s going to explode, at least it hasn’t, after two years of trying to get it fixed, no thanks to ring.For the third time they are asking for photos and taking it all apart. I’ve sent the photos and the diagrams and the versions on the back twice before. I’m done, I’ll just swap it for a store, pull out a new power kit and return it.Great price and product, worst support ever.