Here is a complete walkthrough for understanding the Ring App Device Health page, as well as a visual (video) tour of it below!
Accessing the Device Health page in the Ring App
While logged into the Ring App:
- Open the Main Menu (three lines on the top left).
- Tap Devices .
- Select the device you want to access.
- Tap the Device Health tile below the image of the device.
Reading the Device Health Page Details
Please note: the details on the Device Health page may vary depending on which Ring device(s) you have.
Power:
- Power Source: What power source your device is using.
- Battery Level: Displays the percentage of battery-power left.
- For battery-powered Ring devices, you will also see Power Consumption Settings.
- Solar Status: Confirm connection with your Solar Panel or Solar Charger.
Network:
- Signal Strength: RSSI indicates the strength of the wifi signal being delivered to your device.
- Network Name: The SSID or name of the wifi network your device is connected to.
- Change Wifi Network: Used to change your Ring device’s connected network;
- Can also show as Reconnect to WiFi if device is offline.
Device Details:
- Product Name: Your Ring device model.
- Last Health Check: The last time the information on this screen has been updated.
- MAC Address: The network location of your Ring device. Often used for troubleshooting or advanced network settings (i.e. Assigning a static IP or changing port protocols).
- Firmware: Displays the current version of your Ring device software. Learn more about updating the firmware on your Ring devices here.
Tools
- Test Your Wifi
- Troubleshoot Notifications for: IOS | Android
- Ring System Status: Status.Ring.com
- Device Health Report: Will open a help article to assist you in resolving an issue with your Ring device.
Take a tour with our experts on the Device Health page in your Ring app!
Enjoy the tour? Here’s another video on optimizing your Ring device health.