The base is about 15 feet from the lock. The lock was previously paired to SmartThings, but with tech help I was able to successfully pair it to the base. A few days later it spontaneously disconnected. It’s not the battery. Will it reconnect automatically eventually? If not, this is a huge problem for me and anyone that relies on Ring Security for a vacation home that is not always occupied. The existing help topic needs to be expanded to indicate the options available to get it reconnected.
Ugh, 5 days have passed with 0 comments. Not a good sign. Anybody???
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Same issue. Is anyone reading these
Hi neighbors. This thread was originally posted in the Feature Request board, which is where neighbors can add their suggestions for future products or features. All troubleshooting questions should be posted in the correct Category to ensure other neighbors or a member of our team can assist with general troubleshooting tips and tricks.
First make sure that the Z-Wave smart lock you have is compatible with the Ring Alarm system. You can find more information on how integrate compatible Z-Wave smart locks with the Ring Alarm here. If your smart lock is disconnected and you’re unable to reconnect it, you may need to try resetting the lock using the instructions included with it. If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.