Yale Lock Access Code Removed

Anyone know why a users access code is suddenly removed? Wife tried to enter code and it wouldn’t work and it shows in my history she was removed from code access but I never did that.

Hi @fortissimo. The only way it is possible for an Access Code to be removed, would be to do this manually in the Ring app from the owners account. If you have more questions about this, I suggest reaching out to our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.