UPDATE… XFINITY says the problem has been that people set up the Modems with one name and one password… they say you are suppose to setup one for 2.4ghz(ring and others) and one for 5.0ghz…but use the same password and same name…then broadcast both…
then when you set up RING, you set it up for the broadcasted 2.4ghz and RING will hook up to 2.4ghz, because you set it up to broadcast and connect that specific one, designating it as 2.4ghz …which id what RING needs to work!
SIMPLE RIGHT? Wellll, that IS how you could do it…but… read on
Problem is, their new Modems don’t permit that anymore. They blocked basically ALL access to make ANY changes in 10.0.0.1 and the same thing with their XFINITY app… so, if you want it fixed, find a COMCAST store that has the Model Model “XB6” and get the old grey/black one black! … they ARE still some available.
Makes you wonder if someone/others is trying to push THEIR security cameras??
Now hen you go to XFINITY 10.0.0.1, your wireless page, they now say they do everything automatically. In other words, their Modems will now default to what is needed at the time…WELL IT IS NOT COMPATIBLE WITH RING ANYMORE… Because it goes to 5.0ghz, MOST of the time and you get no signal, or you might here and their at best.
But, HELLO RING?
As someone(My Wife) who was a PROJECT MANAGER FOR AND WITH “IT” and The Executives, and Legal and others… she concurred, it takes RINGS “IT Department” to make a simple call to XFINITY IT Department to write a script together, test it, and implement it. That is usually less then a week script.
But if RING wants to lose Customers to someone else, well then don’t connect with XFINITY
I hope you don’t miss the boat on this EASY PROCESS!.. I have been an advocate ever since SHARK-TANK denied you and now RING ate the Sharks, attempted humor. In fact, they have addressed it as one of their biggest mistakes passing on RING.
RING? I think it is time you now show some other Company/Companies, you ARE the best and will not been forced to lose business, as you definitely have been from all the chatter on your board.
YOU GO THIS RING! GO GET EM!
And YES, I LOVE RING!!!