Hi @PJG661. I would confirm that you used the correct email when setting up the doorbell. As mentioned this Help Center article [here](https://support.help.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device), you may have initiated a transfer of ownership inadvertently. If you need further assistance, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.