Responses (2)

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  Tom_Ring

  Hi @Test12. The Notification settings can be found in the Neighbors app by selecting the Menu > Control Settings > Public Safety (Manage) and adjust you notifications from there. You can also completely shut them off by going into your Phone settings and turning off notification for the Neighbors app. I hope this helps.

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  20-08-2021 04:03:29

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  user266

  Have you had any success getting rid of these incorrect notifications? I have been having the same issue since I purchased the ring app two months ago. I get notifications of a neighborhood halfway across the country from me, but everything in the app and on my account is correct. Support had me remove and re-add my address, delete and reinstall the app, hard reset, but nothing has helped. I keep being told the “backend team” is looking into it with no solution. The only way I’ve found to make them stop is to turn off Ring notifications completely from my phone, but then I am not notified when someone is at my door or rings my doorbell.

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  22-10-2021 08:52:11

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  Caitlyn_Ring

  Hi @user266. I'm sorry to hear that troubleshooting hasn't resolved this notification concern for you so far. I would recommend following up with our support team if this persists, as they can properly log this feedback and look into it further than we can on the Community, as it's a neighbor-to-neighbor forum. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  25-10-2021 09:11:59