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User Solution
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Wrong Aspect Ratio For Downloaded Videos
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battery-video-doorbell
video-quality
I have a Ring Doorbell Plus, which records at 1536p. When I download/export a recording, the aspect ratio is squashed to 1080p. It’s not cropped, but squashed. I’m using Ring App for iOS v5.67.0.
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14-12-2023 04:23:05
Responses (11)
I’m experiencing the exact same issue with the Ring App on Android. It only started happening within the last few days as prior to that the resolution was correct on downloaded videos.
C
Hey neighbors, can you share a screenshot of what the downloaded video from your Battery Doorbell Plus looks like in landscape mode? Does it still appear to be at 1080p?
Justin_Ring
Hi neighbors. Our team has looked into this concern, and it has now been resolved. Thank you for your time and patience while this was fixed. If, for some reason, you are still having this concern, please reach out to our support team to further investigate. Give our support team a call at one of the numbers available here.
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05-01-2024 04:55:26
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