This app has so many problems it’s pathetic.
Refuses to load camera in any kind of timely manor. Rapid app or Not.
You cant even create a normal scale for signal strength. We have to decode - signal numbers.
I constantly get told i have weak connection. I could put my router on top of the door bell and it would say weak connection.
WORTHLESS.
You cant even get clear two way audio.
And finally just look at my screen shot. Says everything about this app as a whole.
Another issue is no video. Just magically stops recording. How is this acceptable for a paid service?
Hi @Carbone. I’d like to help get your Ring devices working like they should. Does this only happen on wifi? How does the app react when you are on cellular data only? I would start by rebooting your internet router to see if that offers any improvement. Understanding signal strength can be confusing. We’ve created a Community article to help you understand RSSI and how this relates to your Ring devices.
If you are still having issues with this, our support team is here to help. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I agree. Our wifi provider says we have a great connection at our front door. Videos load super slowly. No other applications have this problem. Videos from neighbors are often just black and do not play at all. If I try to make the video larger to see people involved it just goes black with a white play arrow. I have tried everything concerning my equipment and have had it checked by a professional. Our network can be seen by me and used a block away. I am tired of reading that it is my “poor connection” Unfortunately, a new form of security video may be the best option. If someone rings our doorbell, they are long gone before the video plays. Please stop blaming everything on the connection. I have never had any app with so many issues. I quit!!