Worst help experience ever!

WOW what a joke of help.30 mins to verify me. had to spell out my email 3 times. clearly a chap who had started today!jokers.i have an issue and you cant be arsed to help even though you take my money quickly.i have 2 red lights on my internal battery cam. it keeps clicking from infrared and back again meaning live view in infrared for 2 seconds then a black screen again and again.this guy was a complete waste of time who i spoke too. glad i opted for a recorded conversation as this was how NOT to help a customer!first time i need help with broken equipment and you score 0 out of 10 Ring!