Won't record or go live

We took the battery out to charge overnight and when we put it back in it would not reconnect. I even tried resetting it. Nothing works. It doesn’t record anything and won’t show live view. I don’t know what is wrong with it or what to do.

Hey @Jess1234. I recommend to reconnect the device in your Device Health section through the steps in this Help Center Article here. If you continue to be unable to use the device, please give our support team a call at one of the numbers available here.