Won’t see image

I can’t see anything when I’m out of the house

Hi @Javicho! If live videos are working while you are home but not while away, I recommend checking your mobile device settings. Ensure VPN and bluetooth is disabled, and no other apps are open on your mobile device. As you are likely on cell data connection when away from home, it’s best to also check with your cell provider to ensure their data plans allow for video streaming.

As always, checking your Ring device’s RSSI via the Device Health section in the Ring app, will help you see any interferences or a poor wifi signal strength, which could affect video connection. I hope this helps! :slight_smile: