Won’t answer live video

For the past couple of months, whenever anyone presses the doorbell I get an immediate notification and go into the app but it will never answer in live video. It kind of just sticks and by the time I go out of the app and come back in the person has left and the video is buffering.

Hi @Mikey19lon. This sounds like it could be due to the wifi signal strength. Try checking what the RSSI number is on the Device Health screen, as this will give you an indication of the signal strength that your Doorbell is receiving. If the signal is weak, improving it will reduce delays in activating the Live View.