Ring Video Doorbell

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Wiring to old chimes
hardwired-video-doorbell
troubleshooting

New installed Ring Video Doorbell Wired. The device is working perfectly but my old chimes no sound![20211223_095804|375x500](upload://q2zKQXUM645DR7l3kInxnZrtmv0.jpeg)Any advice is welcomed:)

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23-12-2021 16:09:18

Responses (1)

  • T

    Hi @richmond5 . The Doorbell Wired is not compatible with any internal chime kit and needs to use the Jumper Cable to bypass the chime. If you have yours connected to a chime kit, please disconnect it from power immediately and install the Jumper Cable. If you have any questions about installation, you can visit this Help Center article [here](https://support.ring.com/hc/en-us/articles/360054984332-Installing-Ring-Video-Doorbell-Wired).

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    27-12-2021 23:26:57

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