I spent 4500 dollars on a whole house Ring system. Its been great, at least until i bought 6 new stick up cams (another 600 dollars) and 6 new batters (almost 200). The stick up cams are constantly losing connection. Almost all my cameras are wireless (flood lights, outside stick up cams), and door Ringbells or all wireless, i have only 1 wired camera. none of them lose connection ever.
But these new ones, are constantly saying in device health “we are good, nothing to see here” but you cannot connect or stream. I have to reboot them (take out the batterya nd put it back in) and then they came back (most of the time). I have had them like 3 days and I bought them because we are selling our home and I wanted to protect my investment.
They have been down 80% of the time. Completely useless. They say they are updated (firmware), they say connected, their connection is rock solid (green), my router sees them no problem, etc etc etc but yet… they dont work.
Complete waste of money. No user should have to spend hours resetting cameras and I never had too before. The worst issue i had before was that the cameras would not use their scheduling feature properly, I had to literally escalate to the BBB before someone would contact me, after that some big shot did, and I worked with them to make the code changes and test it before they released it… Was great.
This not so much.
It is impossible to “fix” this remotely, thats the whole point of the cameras, but to even attempt to “reconnect” them you gotta be next to them to connect to that temp wifi… Silly… figure out how to enable you to reboot them remotely , or change the wifi (yes there is a way) while your in the app.
Anyhoo. if anyone else has found a solution other than chucking them in the trash, Id lolve to hear it…
I turned off my mesh network and separated out my 2.4 and 5g to try to help
Connected them to my 2.4 only
disabled 20/40 at the same time
unplugged my Mesh extenders… (which sucks simply because i paid to use them)
I have 3 Ring extenders in the house (separate from the mesh extenders)
reooted my router (10 times)
Nothing has help keep them connected and running 24/7