Wireless Ring Stick Up Cameras have to be deleted and re-added every time the power goes out

Products Security Cams
#1

In device health, it shows that the cameras are both connected to my extended wifi network, however I am unable to access live view and the cameras do not recognize motion - this happens everytime that the power goes out. To get them to work again, I essentially will have to delete them from my account and start all over scanning the bar codes on the cameras.

I also have a wireless doorbell which does reconnect itself and continues to work after the power goes out.

#2

Hey @Sean86. I’m sorry to hear what you’ve been having to go through. This should not have to be performed whenever your power goes out. If you can and if this happens again, the next time this unfolds for you in a similar fashion, please reach out to our support team here. They can do some in-depth troubleshooting to see why the devices fell offline and perform the best course of action so this doesn’t happen again!