Responses (3)

• P

  Paulineuser42157

  We got a wired cable

  0

  •

  14-04-2023 03:59:06

  •

  Reply
• T

  Tom_Ring

  Hi @Jansbuns19. What is the RSSI for this device? This information can be found in the Device Health menu. Try placing your camera in the same room as your router, not plugging it into a charger, and see if it still turns off. This would help you to discern if this was RSSI related or not. Let me know how this goes.

  0

  •

  17-04-2023 03:02:04

  •

  Reply

  J

  Jansbuns19

  The rssi is -59 the router is in the hallway right next to the front door where the doorbell is situated so it isn’t that what is the problem.

  0

  •

  18-04-2023 02:52:40

  T

  Tom_Ring

  Hi @Jansbuns19. Thanks for that information. While -59 isn't great, it shouldn't cause the device to fall offline. Does you network have automatic switching between 2.4/5GHz networks? If so, try connecting to a dedicated 2.4GHz network.

  0

  •

  20-04-2023 02:55:27

  J

  Jansbuns19

  Yes have tried everything but still keeps going off after few hours

  0

  •

  26-06-2023 07:14:48

• J

  Justin_Ring

  Hi @Jansbuns19. I'm happy to chime in. We have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with other steps to try for Ring devices that keep falling offline. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  27-06-2023 05:48:03

  •

  Reply