Wireless doorbell isn’t showing footage

Hi, our doorbell won’t let us use live view, we click on it and the loading symbol just keeps spinning. When we get a notification that there is a motion or a person at our door, we can’t view any footage - it doesn’t record and we can’t view in live view. We’ve tried disconnecting and reconnecting to the WiFi and it hasn’t worked. Sometimes it works for a couple of days and then stops again. Is there anything we can do?

Hi @user65457. Check the signal strength listed on the Device Health page in the Ring app. If the signal is unstable or weak, you will experience issues with video recording and accessing the Live View. We recommend for the router to be within 25 feet or less of the Doorbell, and different building materials or other wifi-enabled devices can cause interference with the signal.

Once you’ve verified that your Doorbell has a strong and stable connection, perform a reboot using the reboot option on the bottom of the Device Health page. The reboot will only take a few moments. If you’re still experiencing connectivity issues after checking the signal and trying a reboot, please follow up with our support team for more in-depth assistance. If you are outside of the US, please visit here to see how to contact support.

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