Hi @user65457. Check the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength) listed on the Device Health page in the Ring app. If the signal is unstable or weak, you will experience issues with video recording and accessing the Live View. We recommend for the router to be within 25 feet or less of the Doorbell, and different building materials or other wifi-enabled devices can cause interference with the signal. Once you've verified that your Doorbell has a strong and stable connection, perform a reboot using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the bottom of the Device Health page. The reboot will only take a few moments. If you're still experiencing connectivity issues after checking the signal and trying a reboot, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for more in-depth assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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