Wired Video Doorbell 4 suddenly won’t hold a charge

It seems that a recent firmware update to my Ring Video Doorbell 4 has caused the battery to discharge to the point where it was under 50%. This is unacceptable as I have had to decrease the sensitivity of the device such that few updates were received or recorded. Ring needs to correct this software deficiency as it seems to have happened repeatedly to others over multiple years and revisions of software.

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Hi @Ruthenium. If your Doorbell is hardwired but the battery is still draining fairly quickly, it can be caused for a few reasons, such as more frequent activity from motions and live views or cold weather. We have this Help Center page that provides steps to look into to help. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here to further investigate. If you are outside of the US, please visit here to see how to contact support.

I have done all the things mentioned including turning off snapshot capture and decreasing the sensitivity of motion detection. I believe that the software / firmware has been updated by Ring and that is the cause of the increased power consumption. Can the software be rolled back to a prior version that didn’t cause this problem?

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