Wired Stick Up Cam Low Battery Notifications

Products Security Cams
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#1

A few days ago, I moved a wired stick up camera from my patio to my backyard, attaching to my gutter with a mount. Soon after, I got an email notification saying the battery was low and this morning the app said live view was disabled because of a low battery. I’m still using the same power adapter and as far as I know, the electrical outlet outside works. I called and the agent insisted there was an internal battery but I cannot find one. It did not come with a battery nor did I buy one separately. I never got low battery notifications until I moved it. The app doesn’t show any battery status on the camera other the warning about live view being disabled because of the alleged non-existent low battery.

The camera is under warranty and I’m getting sent another one, but I’m wondering if this a widespread issue?

#2

Hi @Danny8890. The current generation of the Stick Up Cams can utilize different power sources, including wired or battery. This likely contributed to some confusion or miscommunication when you contacted support, so I apologize for that. Try rebooting your Stick up Cam from the Ring app by following the steps below:

  • Tap Devices
  • Tap your Stick Up Cam
  • Tap Device Health
  • Under the Tools header, tap Reboot This Device

A reboot can fix errors, such as the message you’re receiving. Allow a few minutes for the reboot process to complete. If that doesn’t resolve this concern and your Stick Up Cam Plug-In is still reporting a low battery, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.