U
Wired Spotlight Pro not supporting “Motion Warning”
hardwired-security-cameras
troubleshooting
cs-support
My Ring Spotlight Pro is hardwired using the Ring hardwired kit. It was installed yesterday. Even though it’s hardwired, the battery is only at 92%. When I try to turn on motion warning, I’m told “This Ring device doesn't support Motion Warning. This feature is only offered on select wired and plug-in Doorbells and Cams.“ I’ve confirmed that the camera is operating in wired mode, not battery mode. See picture attached. 
755 •
0 •
0 •
19-04-2023 12:11:28
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user42762. If you have confirmed your Camera is operating in Wired Mode, then you can also try the following steps: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - [Switch your Camera to Battery Mode](https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-) and then back to Wired Mode. The link I have provided is for the Stick Up Cam, but the steps are the same for the Spotlight Cam Pro. - Factory reset your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still unable to turn on Motion Warning, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
20-04-2023 06:40:50
•