D
Wired spotlight camera not working
hardwired-security-cameras
wireless-security-cameras
My ring spotlight camera has become faulty. I have had it for about 14 months. Its picks up motions as I get notifications on my phone, however it not let me live view and when I try to view motions the recording is just black. The WiFi signal is good and I'm not sure what the issue is. Is this still covered under warranty and has anyone else had this issue.
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09-02-2021 06:14:52
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Caitlyn_Ring
Hi @Dcoulter. If you're experiencing black video recordings from your Ring, I'd suggest reviewing this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) which will contain some troubleshooting steps on how to resolve black video errors usually by adjusting settings on your router. Additionally, you can find some potential solutions for Live VIew concerns in our Community Post [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). If none of the solutions in those articles are helpful in resolving your concern, you can touch base with our support team and they'll be happy to look into this further for you. Our support team can be reached at at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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10-02-2021 06:23:49
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