Wired spotlight cam mic problem

Wired spotlight cam mic is barely working. I have tried getting closer to Wi-Fi, factory reset . Still can barley hear anything on mic. It sounds broke with static My other cameras mic is working on both .
Thanks for any help!

Hey there, @Lifeson70! Improving wifi signal was a great step to take, as was resetting the Camera. If you have not already, please also power cycle the Camera by unplugging or removing battery, and then powering back up after waiting a moment.

If this does not resolve your microphone concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.