Hi @user66436. Try fully resetting your Floodlight Cam by holding down the setup button for at least 20 seconds. After the reset is done, attempt to set the Floodlight Cam up in the Ring app using the steps under Set Up a Device. If the setup fails, we have various troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures) that you can try, based on the part of the setup that you're getting stuck at. Should none of those troubleshooting steps help, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.