The solution after a few trouble shooting attempts from Michelle was to replace the whole floodlight camera for $200.00. This camera is only about 2 years old. My floodlight camera is under a carport and not directly exposed to sun, rain, or snow. This seems like an extremely short life for a failure in non-extreme conditions. I don’t believe it’s the LED’s that failed but something on the control side.
I recommend steering clear of the combination floodlight until they can builds these with reliable components. If you do a little checking you’ll see this is a common failure. Some people are lucky enough to have it fail under warranty and get a new one for free. Unfortunately, this was not my experience.
This is a shame, as I liked this setup but if this is the failure rate and Ring’s response I’ll have to look somewhere else as this is clearly an internal problem.
On the flip side Michelle (CS) was very nice and professional.