Motion Events are being recorded for both the Wired Doorbell and the Stick-up Cam but no notifications are being received, so the trouble is with the notifications. So far my Floodlight Cam is still not suffering from this issue, and I hope it never does.

Background Data has always been enabled on all my devices and I have no power or battery restrictions set for the Ring app. That snapshot problem is only effecting the Wired Doorbell, so far. The Stick-up cam was operating normally until today but is now suffering from the same problem with the Smart Alerts. I’ve done a factory reset on both units and the problem persists. I’m scratching my head big time over this.

I’m taking it due to the lack of firmware info in the Device Health menus that there is no way to reflash the firmware to see if that clears the problem. Perhaps you can suggest adding that capability to your higher ups. Just a thought.

@spektyr You’ve run through all of the basic troubleshooting steps I would recommend then. The only other thing I’d suggest checking is if you have a Motion Schedule set up, which would prevent alerts during set times of the day. If that’s not the case, it would be best to follow up with our support team for more in-depth troubleshooting assistance. The issue may need to be escalated if standard troubleshooting doesn’t resolve it.

The trouble is being caused by the Ring Edge system. Disabling the local storage for all cameras cleared the problems, but now I’m no longer storing the videos locally. This must be a trouble with the current firmware version and needs to be corrected by Ring. If they do not correct it then it would be pointless for anyone to by a Ring Pro base for local storage. I would appreciate being notified when this problem is corrected.