Wired Doorbell Offline or Not?

I have a 2021 Ring hardwired video doorbell. It was working for a couple of months but now shows as offline and not capturing video. And yet, it still shows all motion activities under the “Event History” - so it would seem to be connected to wifi in order to capture all of those motion events. Trying to reconnect it to wifi as suggested does not work. Is there anything else I can try short of having to unscrew the doorbell off and hitting reset?? Thanks.

Hi @user7550. I would recommend performing a full reset on your Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, take your Doorbell through a new setup in the Ring App with the steps under Set Up a Device. Let me know if that resolves this concern. :slight_smile: