Wired cam showing low battery

My WIRED stick up cam that was delivered without a battery is now showing 0% battery and disabled the camera saying to charge the battery.

I called Ring and the customer service agent was totally rude and continued to tell m
e that I didn’t know what camera I had. First he told me I had a battery operated camera, then he told me it was solar. I do not have a battery or solar. My cam is plugged in! I finally hung up on this CLOWN. I am not by the camera so I cannot troubleshoot, but does anyone know what’s going on? In the past when there was a power issue, the cam would just say it’s offline and when power was restored it came back. Why is it continuing to tell me my battery is low and disabling my cam?

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Hi @James1578. In the Device Health section of the Ring app, you should be able to see the power source option. When setting up the Stick-Up Camera, there is an menu where you select the power type. Try setting up the camera again and select a different power option. I hope this helps!

I did make sure it was set to wired. This was NO help at all! I have reset it, un plugged it, reloaded it numerous times!!! Often works for a few moments, than the alert returns, an the camera stops working!!!:rage:

Hi @frustrated01. Since the suggestions here in the Community haven’t helped, I recommend reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

@Tom_Ring He said he did that already! Problem is there’s poor training or outsourcing to foreign countries where English is not their first language. They need to stop doing that it just pisses customers off more. Active listening for tech support should be second nature. It isn’t when you focused on translation then tech. Lastly they focus on active listening.