Wired but stuck

Hi I’ve wired doorbell to Legrand doorbell. Says it’s compatible. Door bell flashes blue 1 second. Periodically senses movement and plays a greeting tada. Speaks half word then goes back to flashing blue. Any ideas. So frustrating.

Hi there, @SMart! These light patterns do not seem proper for the operation you are describing. Please ensure there are not obstructions pressing the ring button or the setup button on the Ring device. Please also ensure the jumper cable was installed if you are using the Video Doorbell Wired. Check out this installation video for assistance with this step.

As you mentioned it “senses movement”, if you’ve already set this device up, try resetting the device by holding the setup button for 20 seconds. Once the reset is complete, please reconnect your Ring device by following the steps in this help center article. Feel free to let us know how this goes! :slight_smile: