Ring Security Cameras

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Wire Stick Up Cam not recognizing battery

I got a new battery for my wired stick up cam, but when I use it, the camera no longer connects to ring (when I unplug it). The battery is fully charged. I even used my doorbell 3's battery, fully charged, and it still failed. In the app, battery remains at 0% and it still says that its using Outlet power.How do I get it to recognize the battery?

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09-07-2020 01:04:43

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